Shipping policy

Last Updated: September 16, 2026

This Shipping Policy explains the order processing, shipping, delivery, and tracking practices for purchases made through Darenew at www.darenew.com.

Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

Order processing time is separate from shipping transit time. Shipping transit time begins after an order has been processed and shipped.

Processing may take longer during holidays, periods of unusually high order volume, or when additional order or payment verification is reasonably required.

If additional information is reasonably required to process an order, we may contact the customer using the contact information provided with the order.

Shipping Destinations

Darenew ships within the United States and to other countries or regions supported through our checkout.

Shipping availability depends on the delivery destination, product availability, and the shipping options available for the applicable order at checkout.

Please enter complete and accurate shipping information during checkout.

Estimated Delivery Time

After an order has been processed and shipped, the estimated shipping transit time is generally 6–9 business days.

Order processing time and shipping transit time are separate:

• Order Processing Time: 1–3 business days;
• Estimated Shipping Transit Time: 6–9 business days;
• Estimated Total Delivery Time: 7–12 business days.

The estimated total delivery time includes both order processing time and shipping transit time.

Shipping and delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, address verification, and other circumstances beyond our reasonable control.

Shipping Costs

Darenew offers free shipping to all destinations currently supported through our checkout.

No shipping charge will be added to orders shipped to destinations currently supported through our checkout.

Shipping Confirmation and Tracking

When an order is shipped, a shipping confirmation email will be sent to the customer.

Tracking information will be provided when available for the applicable shipment.

Tracking updates are provided by the applicable carrier or shipping service and may not appear immediately after a shipment is created or transferred for delivery.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please review your name, shipping address, apartment, suite, or unit number where applicable, city, state or region, postal code, phone number, and other required delivery information before submitting your order.

Incorrect or incomplete shipping information may result in delays, failed delivery, or a package being returned.

If you notice an error in your shipping information after placing an order, please contact us at hello@darenew.com as soon as possible.

We will review the request based on the order's current processing or shipping status. Changes may not be possible after an order has been processed or shipped.

Delayed, Missing, or Delivered Packages

If a shipment appears to be significantly delayed, cannot be located, or is marked as delivered but has not been received, please contact us at hello@darenew.com with your order number and available tracking information.

We may ask you to confirm the shipping address and review available tracking or delivery information so that we can assess the circumstances and determine the appropriate next steps.

Returned or Undeliverable Packages

If a package is returned because of an incorrect or incomplete shipping address, unsuccessful delivery, refusal of delivery, or another delivery issue, please contact us so we can review the circumstances and available options.

Any applicable reshipment arrangements or costs will depend on the reason the package was returned and the circumstances of the order.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, or different from the item ordered.

To help us review the issue, we may request your order number, a description of the issue, and photographs of the item and packaging.

After reviewing the available information, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

International Shipping

Shipping availability for destinations outside the United States depends on the countries or regions supported through our checkout.

International shipments may be subject to customs processing, import requirements, or other destination-specific procedures that can affect delivery timing.

Contact Information

If you have questions about shipping, delivery, tracking, or an order, please contact us using the information below.

Store Name
Darenew

Website
www.darenew.com

Email
hello@darenew.com

Phone
+1 313-395-8138

Business Address
19276 Linville St, Grosse Pointe, MI 48236, United States

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET