Refund policy
Last Updated: September 16, 2026
This Return & Refund Policy explains the return eligibility requirements, return process, return shipping responsibilities, and refund procedures for purchases made through Darenew.
30-Day Return Policy
Darenew accepts eligible return requests within 30 calendar days from the date the item is delivered.
To be eligible for a return, the item must be:
- Unworn and unused;
- In the same condition in which it was received;
- Returned with the original tags attached,
- Returned with the original packaging; and
- Accompanied by proof of purchase, such as the order number or purchase confirmation.
Items that do not meet the applicable return requirements may not qualify for a refund, except where otherwise required by applicable law.
How to Request a Return
To request a return, please contact us at hello@darenew.com within the 30-day return period.
Please provide your order number, the email address used to place the order, the item you would like to return, and the reason for the return request.
After reviewing your request, we will provide the applicable return instructions and any other information needed to complete the return.
Please contact us before sending any item back. Returns sent before receiving our return instructions may result in processing delays.
Return Method
Eligible returns must be sent by mail in accordance with the return instructions provided by Darenew.
When you are responsible for return shipping, we recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the returned item has been received and processed.
Return Shipping Costs
If you return an eligible item because of a change of mind, incorrect size or color selection, style preference, or another reason that is not the result of an error by Darenew, you are responsible for the applicable return shipping costs.
If you receive an incorrect, damaged, or defective item, please contact us before returning it. After reviewing the issue, Darenew will provide the applicable return instructions. When the return is required because of an error by Darenew or a confirmed issue with the item, Darenew will be responsible for the applicable return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, or different from the item ordered.
To help us review the issue, we may request your order number, a description of the issue, and photographs of the item and packaging.
After reviewing the available information, we will provide an appropriate resolution based on the circumstances and applicable law. This may include a refund or another appropriate remedy.
Condition of Returned Items
Returned items must meet the applicable return requirements described in this policy. Items that have been worn, used, altered, or damaged after delivery may not qualify for a refund unless the return relates to a defect or another issue that existed when the item was received.
Refunds
Once a returned item is received, Darenew will review the item to determine whether it meets the applicable return requirements.
Eligible returns are generally reviewed within 1–3 business days after the returned item is received.
If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Restocking Fee
Darenew does not charge a restocking fee for eligible returns.
Applicable Law and Consumer Rights
This policy is subject to applicable federal, state, and local laws. Nothing in this policy is intended to limit, exclude, or waive any rights or remedies that you may have under applicable law.
Contact Information
If you have questions about a return, refund, damaged item, defective item, or other issue covered by this policy, please contact us using the information below.
Please contact us and receive the applicable return instructions before sending any return to the address listed below.
Store Name
Darenew
Website
www.darenew.com
Email
hello@darenew.com
Phone
+1 313-395-8138
Business and Return Address
19276 Linville St, Grosse Pointe, MI 48236, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
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